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Frequently Asked Questions

 

 

Product Information

We work with fantastic female designers and eco-friendly manufacturers so that you can enjoy unique, ethically-made gifts that celebrate women’s lives and history. The question really is: What’s notspecial about our store!

We are committed to stocking as many eco-friendly items as we can and hope to be 100% environmentally-friendly by mid-2022.

Our main print-on-demand supplier is French-based company T-Pop who work directly with the environmentally-friendly and Fair Wear textile wholesaler, Stanley/Stella. We also stock products by US-based Bella+Canvas who are committed to eco-friendly production processes.

We’ve chosen to work with these companies not just because the quality of their products is outstanding but because they share our strong ecological and ethical commitment.

Also, by creating products through print-on-demand we reduce the need for storage facilities and the environmental problem of surplus stock. 

We state whether the product is made from environmentally-friendly or organic materials on the relevant item’s information page.

Also, all eco-friendly products include on-item labelling stating their eco-friendly and ethical credentials.

On each clothing product page, we have listed the specific measurements for all available sizes. Please check the measurements and compare with your own size.

Don't worry - on each wall art product page, we have listed recommended frame sizes for the wall art or print in question.

We regular update our merchandise. It is possible that we have already removed the item from our catalog. Please send us a message and we will look it up for you.

Absolutely! Drop us a line at enyasattic@gmail.com. We're always happy to hear from you!

Order Information

We start to process your order as soon as you make it. As many of our products are custom-made, it can take between 2-4 days before an order ship but as soon as it does, we notify you by email. 

Once your order ships, you'll receive an email notification that contains a tracking number. You can track your order by looking up the tracking number on the delivery company's website. 

Enya's Attic is based in Spain (and, yes, the weather's lovely here!) However, because we custom-make a lot of our products we use partners based in Spain, France, Eastern Europe, and the USA.

That means that if you live in Europe or the US a lot of our products can be made closer to your address - cutting down on our carbon footprint and enabling us to get your purchases to you as quickly as possibly.

We ship worldwide.

It typically takes 5-10 days. Though because many of our products are custom-made in Europe and the US, packages to Asia, Australia, Africa (and other places that don’t necessarily begin with “A”!) can sometimes take longer. (But it’s worth the wait!)

If you purchase gifts over $25, shipping to anywhere in the world is completely free. Yep, you read that right!

Any purchases under $25 will be charged a standard $4.99 for shipping to Europe, $5.50 US and $6.50 for everywhere else.

If you don’t receive your order within the highlighted time frame, contact us immediately at enyasattic@gmail.com and, don’t worry – we’ll track it down for you!

 

Returns

You can avail of our free exchange policy no matter where you are in the world.

If you’re returning a purchase, you’ll be responsible for shipping costs.

Check herefor all the details on how to do it.

We know life can be busy or distracting and that’s why we offer a longer-than-usual 45-day return and exchange policy.

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