Shipping, Returns & Exchanges
Free Worldwide Shipping over $25
Longer-Than-Usual Return Time Frame
To be eligible for a return, your item must be unused and in the same condition that you received it.
While it’s not important to return most of our products in the original packaging, we do prefer you to use the original packaging when returning one or more of our mugs. This is because the box you received this item in is specially made for its protection.
To complete your return, we require a receipt or proof of purchase.
Unfortunately, there are certain situations where only partial refunds are granted. This is typically any item not in its original condition, damaged or missing parts for reasons not due to our error.
Once your return is received, we will send you an email to notify you that we have received your returned item and your refund will be processed. That means, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If we've notified you that you'll receive a refund but days have passed and you haven’t received it, first check your bank account again. If it's definitely not there, contact your bank; often there is some processing time before a refund is posted.
Also, contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
We only replace items if they are defective, damaged or the wrong size (e.g. t-shirts and other clothing items). If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Siobhan Colgan, Antonio Perez 19, 3B, 28002 Madrid, Madrid, Spain.
Return Shipping Address
To return your product, you should mail your product to: Siobhan Colgan, Antonio Perez 19, 3B, 28002 Madrid, Madrid, Spain
If you’re returning a purchase, you’ll be responsible for shipping costs.
If you're exchanging an item, however, we'll manage the shipping costs when sending you back your new item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. But, don't worry, we'll keep you abreast of your products movements.
If you are shipping an item over $75, you should also consider using a trackable shipping service just to be on the safe side; we can never guarantee your returned item will reach us.